Hi Martin,

In most cases it's either:

- Incorrect ID (it's case sensitive)

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- No connectivity of the Host with the intermediary server. You can see if the Host is successfully connected to the intermediary server by looking at the Host's icon in the system tray - there should be a small blue sphere/circle on it, not grey.

- Outgoing ports needed for Internet ID connection are blocked.

To troubleshoot the issue you can first check this knowledge base article http://www.remoteutilities.com/support/kb/206/

/smart-notebook-162-product-key-generator.html. If the problem persists, feel free to submit a ticket here http://www.remoteutilities.com/support/tickets/

Remote Utilities Generate New Key Largo

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Hope that helps.

Best regards,

Remote Utilities Generate Ney Key West

Marat